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May
21

Direct Mail Advertising Ideas For A Lawn Service

by Jim Negron, under Direct Mail For Lawn & Landscaping

The success of a direct mail campaign is determined by a number of factors, starting with having a clear objective for the campaign.  Once you have defined the goal of the campaign, the postcard must be designed to motivate the prospect to respond to your call to action, for example, call on the phone, go to a website, go to your nursery, etc. We call this motivating offer “A Magnet”.

Here are a few Ideas and Magnets that have been used successfully by our clients. Use one or a combination, but don’t over crowd the postcard with too much information. The postcard must pass “The Glance Test”, which means the reader will know what the card is about with just a passing glance. This can make the difference between getting noticed or being tossed out as junk mail.

  1. Concentrate Your Customers – Save Time, Save Gas, Cut More Lawns!
    Use USPS mail carrier routes to create a mailing list where you have the highest concentration of customers.  Get Mail Carrier Route Maps for the Zip Codes you cover. Then select the routes that have the highest concentration. Mail postcards to these routes every 4 – 5 weeks.
  2. Are You Happy?
    If you are looking for new customers they fall into two categories: 1- Those that cut their own lawns and 2- Those that already have a lawn service. Go after group 2 with this message on your postcard: “ARE YOU HAPPY WITH YOUR LAWN SERVICE?  OUR CUSTOMERS ARE!  READ WHAT THEY HAVE TO SAY: ” Written testimonials (a sentence or two) work great. If you can include photos of some of your customers and their lawns, even better.
  3. FREE Lawn Service!
    You are probably thinking “…that’s easy for you to say”.  Try this offer: FREE LAWN SERVICE (Headline) and then a disclaimer – For new customers. Get 2 cuts at our regular low price and your 3rd cut is Free! That works out to a 33% discount. Plus, after 3 cuts in a row, it is probably safe to say you’ve got a new regular customer.
  4. Need A Tune-Up?
    We thought this was a unique idea. Offer an on site lawn mower tune up service. In the process you will identify prospects that do their own lawn. This group can be targeted for additional services like landscaping, fertilization, spring and fall clean-ups, etc. And remember, just because they have a lawn mower does not mean they love doing the lawn. Tempt them with a special offer.
  5. Be Flexible On Pricing
    Offer one time pricing as well as contracts. By the way, if you are selling contracts, don’t call it a contract, call it a “Savings Package”.
  6. It’s All About You!
    Do you have a small operation? Try this headline to emphasize your personal service: “I Own The Company, I Cut The Lawns, I Guarantee Your Satisfaction!” Include your photo and you will have a very powerful message on your postcard.
  7. Promote Your Website With Direct Mail
    Don’t have one? You should. And it should contain more than just a laundry list of your services. Photographs of your work, testimonials, gardening tips, monthly specials on seasonal flowers and services and more.  The website should have plenty of good content that can be used to sell new clients and keep the ones you have.
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May
20

Direct Mail Advertising Ideas For Political Campaigns

by Jim Negron, under Direct Mail Marketing Tips

Direct mail advertising is one of the best ways to deliver a message to voters. Over the years we’ve launched hundreds of direct mail campaigns that have helped candidates become winners! Here are few factors that should be kept in mind.

  1. Clarify The Goals Of The Mailing
    For example:
    - Introduce the candidate if he is not well known
    - Talk about the most important issues
    - Ask for contributions 
    - Ask for volunteers
    - Expose competitor’s weaknesses
    - Invite voters to a town hall meeting
  2.  Putting Together The Best Mailing List
    USPS Mail Carrier Routes are the least expensive mailing lists and can be mailed at the lowest postage rates. Carrier route maps are available and can be compared to target specific voting districts or precincts. Even if there is a bit of overlap, the savings will probably outway the cost of a more targeted list.
    You can also purchase a targeted list by party affiliation (including independents), age and income, education levels, ethnicty and more.
  3. Use Full Color Postcards With Lots Of Photos
    It’s true, a picture is worth a 1000 words, or more! But, don’t just use a head shot of the candidate that looks like it came from a drivers license. If the candidate is for Education, get a photo of him at a school with kids. If he’s pro-business, get a picture at a Chamber of Commerce Meeting. If he’s for moral values, a shot with the family on Sunday talking to the Pastor. You get the idea. 
  4. Use Direct Mail To Drive Voters To Your Website
    Make sure there is lots of good content about the issues and the candidate. Don’t disappoint web visitors. Your website doesn’t have to be “Madison Avenue”. It can even have a “home-made” look, but it most deliver on content and be worth the voters time.
  5. Send An Invitation To “Ask The Candidate”!
    Not always possible, but if you can manage it, get a cell phone and dedicate the phone number to taking calls from voters. Invite them to “ask the candidate”, “express their views” or just “sound off”. You can limit calling to specific times during the day or week.
  6. Target Residential Communities With A Club House
    Use USPS mail carrier routes to target communities with a club house. Contact the homeowner or condo association and ask if you can use the facilities for a mini town hall meeting exclusively for their residents.
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May
20

Direct Mail Advertising Ideas for Realtors

by Jim Negron, under Direct Mail Advertising For Realtors

The success of a direct mail campaign is determined by a number of factors, starting with having a clear objective for the campaign. Once you have defined the goal of the campaign, the postcard must be designed to motivate the prospect to respond to your call to action, for example, come to your office, go to a website or call on the phone.  We call this motivating offer “A Magnet”.

Here are a few Ideas and Magnets that have been used successfully by our clients. Use one or a combination, but do not over crowd the postcard with too much information. The postcard must pass “The Glance Test”, which means the reader will know what the card is about with just a passing glance. This can make the difference between getting noticed or being tossed out as junk mail.

  1. It is all about you!
    When you are advertising your services, it is not the time to be modest. Selling Real Estate is a one on one,  personal service. Include your photo and a brief resume. If you are new to the business, do not try to conceal it, let folks know that you are building a reputation and will work harder to get results. Include memberships in community organizations or church groups. If you live in the neighborhood you are targeting, be sure to mention it.
  2. Use Mail Carrier Routes To Target Your “Farm Area”
    Use mail carrier route maps to target your farm area. Direct mail is the best way to keep in front of new listing prospects. USPS Mail Carrier Routes can be mailed at the lowest postage rates and Carrier Route Maps are available to compare to your Farm Area. A smaller list, mailed frequently will yield the best results. Remember, your name needs to be “top of mind” when the decision to sell is made. The only way to do that is to mail on a regular basis.  Be consistent and over time, the listings will come. Once you’ve built momentum, it’s time to expand that farm area.
  3. Develop A Market Plan for New Listings And Give It A Name
    Sure, most listings sell through the MLS. What other marketing activities do you include with your listing service? Open house, lawn signs, newspaper advertising, website, door hangers, etc. Make a list and present it as a results oriented marketing package. Make it even more special by giving it a name i.e. “The Exclusive, Bill Sullivan, Residential Real Estate, Marketing Plan”.
  4. Use A Slogan To Help People Remember Your Name
    Sometimes it may seem corny, but it works. i.e. “Selling Your Home? If You’re In A Hurry, Call Billy Murray!”
  5. The FREE Market Analysis Offer
    Everyone uses this offer, but perhaps a little rewording can make it more appealing, by targeting curiosity: “Find Out How Much You Neighbors House Sold For….You May Be Surprised!”
  6. List The Houses You’ve Sold Recently. Don’t Have Any? You Can Still Make A List.
    Put together a list of houses that have sold recently, including prices and a brief description. If they are not your listings, put a small disclaimer at the bottom “complied from MLS data base”.
  7. Can You Offer A Discount Brokerage Fee? People Love To Save.
    If your broker allows, you might consider offering a discounted brokerage fee and advertise: “Full Service At A Lower Fee”!
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May
17

Direct Mail Advertising Ideas For Restaurants

by Jim Negron, under Direct Mail Marketing Tips

The success of a direct mail campaign is determined by a number of factors, starting with having a clear objective for the campaign.  Once you have defined the goal of the campaign, the postcard must be designed to motivate the prospect to respond to your call to action, for example, come to the restaurant, go to a website, order over the phone, etc. We call this motivating offer “A Magnet”. 

Here are a few Ideas and Magnets that have been used successfully by our clients. Use one or a combination, but don’t over crowd the postcard with too much information. The postcard must pass “The Glance Test”, which means the reader will know what the card is about with just a passing glance. This can make the difference between getting noticed or being tossed out as junk mail.

1. Increase Lunch Business 
Mail to local businesses and offer a lunch special. Use a business saturation list. This is an inexpensive list that includes all businesses in a geographic area. It is addressed to “Current Business Owner or Manager”. Use a radius from your location, a half mile to a mile. For this campaign, it is better to have a smaller list and mail it frequently. 

Your magnet doesn’t have to be a discount. Take a lesson from the national chains like Subways $5 Footlong or McDonalds Value Menu. Feature value packed lunch specials, that are served up quickly and taste a lot better than the  ”fast food” competition. 

A word of caution, don’t try to combine this idea with a dinner promotion. In most cases, workers who are around during the day probably live in a different part of town and won’t be prospects for evening business. Don’t clutter up the card. Stay focused on lunch.

2. Build An “Earlybird” Crowd
 Is there a senior community near your location? They like to eat early and save money. You want to fill seats between the lunch and dinner hours. Sounds like you may have something in common! If there isn’t a senior citizen community nearby, ask about a targeted mailing list. Once you get them into the restaurant, keep them coming back with a frequent diner punch card. 

3. If You Show Them, They Will Come!
How many nearby residents have never been inside your restaurant? How many drive by without ever stopping? Show them what you are all about with a full color postcard. Start with a photo of the exterior that prospects will recognize from their daily travels. Then, include photos of the interior, your customers, your staff, you and especially your food. Include a partial menu of your best dishes. Finally, include a personal invitation with a special offer. Tell the prospect to ask for the owner or manager when they arrive, and then roll out the red carpet.

4. Build Your Delivery Business
 Use mail carrier route maps to target your delivery area. Direct mail is the best way to keep in front of potential delivery customers. Once again a smaller list, mailed very frequently will yield the best results. Experiment with different offers and track response carefully. Repeat your best offers, get rid of the ones that don’t work and keep adding new ones. Once you have fine tuned this type of mailing, it won’t cost you money, it will make you money every time you mail. Then, it’s time to expand that delivery area.

Make sure you include a menu with a “Bounce Back” coupon with every delivery order. Give them an incentive to order again, sooner rather than later.

5. Give A Really Big Discount
In this economy everyone is looking for a deal. So give them one. Just make it valid only on the days or hours that you need to increase business. Don’t measure the success of your campaign on this one discounted transaction. If you make a new customer as a result of this promotion, you’ll see benefits all year long. And don’t forget about the value of “word of mouth”. So be aggressive and make them an offer they can’t refuse.

6. Secret Recipe Revealed!
If you have a dish that you are really proud of, publish the recipe with some photos of the preparation on your direct mail postcard. The Olive Garden does this all the time in their TV Advertising. They make the food the star of the show (which it should be). Don’t worry about potential customers staying home and cooking instead of going out to eat at your restaurant. Most couples today have too little time and energy to cook a special dinner at home. But if you are worried, you could leave out part of the recipe (only kidding).

7. Use A Discount Coupon On Your Postcard To Test New Menu Items
Want to add a new item to the menu, but you’re not sure how it will go over? Mail a coupon with a discounted price, for a limited time, to jump start the introduction.

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Apr
22

Like it or not, you are competing with Disney World and McDonalds!

by Jim Negron, under Direct Mail Marketing Tips

 

Even if you are not in the restaurant or amusement park business, Disney World and McDonalds are marketing giants that have affected the way entrepreneurs promote their business.

When you visit Disney World, you expect the restrooms to be clean and the employees (or “cast” as they like to be called) to be smiling and helpful. You know that if you go into just about any McDonalds worldwide, their award winning French Fries will taste the same as all of their other locations.

Consumers have grown to expect excellence from theses and other world class operations like Wal-Mart and Netflix. Therefore, you can’t get away with using slogans in your advertising that have become cliche. “Lowest Prices”, “Personalized Service”, and “Best Selection” and so on, don’t have the same impact on prospects as in the past.

Consumers take those things for granted. They expect a business to deliver on the basics, and if they don’t get what’s expected, they will take their business somewhere else.

Answer this question: “Why should a prospect do business with me instead of my competition who is offering a similar product or service?” You should be able to answer this question in a brief sentence or two. And here is the real challenge – the answer must be compelling enough to attract more customers than your competition.

In marketing terms, your answer is called “A Value Proposition”.  Develop a good one and then use it in your direct mail advertising campaign!

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Mar
05

Direct Mail Advertising For Your Lawn Service

by Jim Negron, under Direct Mail For Lawn & Landscaping

Spring is almost here and many of our regular lawn service customers are getting ready to send postcards to their local neighborhoods. Direct Mail is a great method to use for growing your lawn care business. If you are new to direct mail advertising here are a few things you should consider.

1- Divide Your Market Into Groups

Group A: Homes in the neighborhood that already have a lawn service. Within this group are: 

  • Customers that are happy with their lawn service
  • Customers that are unhappy with their lawn service
  • Customers that consider their lawn service “just ok”, or nothing special

Group B: Homes that do not have a lawn service. Within this group are:

  • Potential customers that think they can’t afford a lawn service 
  • Potential customers that no longer want to mow their own lawn due to age or health
  • Potential customers that might need work done occasionally

2 – Create A Special Offer For Each Group

When creating a special offer, be aggressive. It’s hard to get potential customers to change their habits. Whether you are trying to get them to fire their current lawn company and hire yours, or to stop doing the work themselves, you’ve got to give them a strong enough incentive to get them out of their “comfort zone”.

Here is an example of a strong offer that has been used successfully by lawn services. Headline – “NEW CUSTOMER INVITATION: FREE LAWN SERVICE! Details in smaller type – Pay For 2 Cuts At Our Regular Low Price and Your 3rd Cut Is FREE!” 

That works out to be a 33% discount on the first three cuts. After 3 cuts, if they like your work, you’ve probably got a regular customer.

Don’t make the mistake of evaluating the success of your direct mail advertising campaign by considering only the first purchase a customer makes. Look at the lifetime value of a customer. Here is a link to an easy to use calculator that can help you determine the lifetime value of a customer. 

Remember that the purpose of your direct mail postcard is to generate a lead. You’ve still got to make the sale. So be prepared. Answer the phone live if you can and if you must use a recorded message, let the caller know that you will return the call quickly (the quicker the better).

Don’t worry about having the lowest prices and don’t get annoyed if the prospect seems to focus on price. The reason most callers start off with price questions is because they don’t know enough about the lawn service business to ask other questions. So, be prepared to defend your prices by describing the differences between you and your competitors.

When you give a price, look for a reaction from the prospect. Some potential clients may be embarrassed to question your prices. This is a “hidden objection” that you can dispose of by addressing it head on. For example you might say, “if you are shopping for price, you will find that the rates of most of the qualified lawn service companies in town are within a few dollars of each other. We not the highest or the lowest, however our service is way above average. Here’s why…..”

Keep close track of which offers are working best and then fine tune your postcard before mailing again. Direct mail is a process. You’ve got to mail, track response, fine tune and then mail again. After awhile your response rates will become predictable and your business will be growing along the way.

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Feb
26

Sign Up For Our “Bulk Mail Boot Camp” – It’s FREE!

by Jim Negron, under Direct Mail Marketing Tips

Want to learn more about direct mail advertising? Sign up for our new “Bulk Mail Boot Camp” – it’s FREE. The course consists of 5 videos (each is about 3 minutes long), and includes all the basic training you’ll need to launch a successful campaign.

You receive one video per day for 5 days. Here’s what is covered:

  • Day 1 – How Much Should You Spend On Your Direct Mail Campaign?
  • Day 2 – How To Design Your Postcard
  • Day 3 – Creating A Mailing List Using Neighborhood Saturation
  • Day 4 – Creating A More Targeted Mailing List
  • Day 5 – Response Rates and Results

Several hundred have already “Graduated” from the course since it was introduced in mid February 2010 and the reviews have been very positive. To find out more or to sign up CLICK HERE

boot_camp

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Jan
05

How Much Would You Pay For A New Customer?

by Jim Negron, under Direct Mail Marketing Tips

customer_price_tagWhat if there was a store that sold customers? No, not a store that sells to customers, I mean a store where small businesses could go and purchase new customers. And let’s say that store has all types of customers on the shelves, like in real life, difficult customers, cheap customers, average customers and even best customers.

You hear about the store and because every business can use new customers, you decide to go shopping. Like every good shopper you’ve got a list, you want to buy only “the best customers” and you want a bunch of them. But before you fill your cart you’ve got to come to grips with two factors: 1- how much do customers cost and 2- how much money do you have to spend (your budget)?

Let’s deal with factor one first. How much would you pay for a new customer? Isn’t the amount you would pay for anything determined by the value of the product or service. The same rule should apply to customers. So before we ask the question, how much are you willing to pay for a new customer, let’s ask how much is a new customer really worth. Here’s one method you can use.

Small Business Example: ABC Dry Cleaners

$40.00 –  Dollar amount of an average sale
30% –  Average profit margin
18 – Average number of sales per customer per year
2 – Average number of years a customer continues to purchase (customer life)
Using the numbers above, let’s compute the value of a customer
$12.00 profit x 18 sales per year x 2 year customer life = the Average Lifetime Value of a Customer: $432.00

So, we have determined, for our example business (ABC Dry Cleaners), that if they pay less than $432.00 for a new customer, on average they will make a profit. The point is, not to evaluate the value of a customer on just the initial sale. Furthermore, if our example business buys wisely, and pays less than $432.00, say $50.00 for a new customer, they’ll be way ahead of the game.

Work out the numbers for your business and go on a shopping spree! Buy as many new customers as you can. But wait minute, you might have a limited amount of cash on hand. Furthermore, your cash flow may not allow you to wait up to two years to recover the profit. That brings us to factor number two: your budget. The most important thing to consider here is being consistent. You can start with a small budget and expand it as cash flow permits. Determine a budget that you are comfortable with and then stick with it.

Well, now you have an idea of how much to spend on new customers and what your shopping budget is, but unfortunately, there isn’t a customer store where you can go to buy them. if only it were that easy.

Don’t despair, you can get new customers with advertising. But you’ve got to pick an advertising method that is measurable. Direct mail advertising is very measurable and it is cost effective. You can even attract the type of customer your looking for (your definition of the best customer), by using a specialized mailing list.

Keep close track of the results of your mailing. Then compute your cost per customer: Cost of the mailing divided by the number of customers generated. By fine tuning your mailing list,  mail piece design and special offers you can increase the response rate and lower your cost per customer.

Advertising isn’t easy, but if you know the cost to generate a new customer and the value of that customer, you will be well on your way to running successful advertising campaigns.

We recently added an easy to use calculator at our website to determine the lifetime value of a customer. Check it out: CLICK HERE

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Dec
28

Bulk Mail Strategy: Target Neighborhoods Not Zip Codes

by Jim Negron, under Bulk Mail

mail-carrierBulk mail advertising is a proven method for increasing sales for just about any type of business. The goal of all advertising is to deliver results that justify the cost. That’s the tricky part. Advertising is often a “trial and error” process that can be expensive. Here’s a tip that can help improve the results of your bulk mail advertising campaign: Target Neighborhoods NOT Zip Codes.

It’s easy to target specific neighborhoods when you use Mail Carrier Routes defined by the United States Postal Service (USPS). Here’s an example of how targeting with Mail Carrier Routes works. There are about 160 million residential addresses in the United States. If you wanted to target just one state, say Arizona, you’d be down to about 2.6 million deliveries. You could then narrow down your mailing list to just one county, i.e. Maricopa County and you would still have 1.5 million. So, how about mailing to just one zip code in Maricopa County, like 85226? That would still give you a pretty big list, about 14.5 thousand! Here’s some good news, zip codes are made up of individual mail carrier routes. Each route includes the daily deliveries of an individual mail carrier, usually about 300 to 500 addresses. The boundaries of mail carrier routes are defined, and using a carrier route map, you can target very precisely. For example carrier route number 6 in our chosen zip code 85226 has just 450 deliveries.

Carrier route mailings are sometimes referred to as saturation mailings because they include every address within the boundary of the route. The list is complied by the USPS and is updated every two months, so it is very accurate. Carrier route mailing lists are usually presorted in the sequence that the carrier walks his route, and therefore can be mailed at the lowest postage rate available.

Using mail carrier routes is one of the best ways to compile a geographic mailing list. But what if you want a more targeted list, taking into consideration the age and income of your prospects? You can do it!  The average age and average income of the households within most carrier routes are available at no additional charge. Average home values are also available.Don’t forget about your own first hand knowledge of the area. In most neighborhoods, wealthy people live next to other wealthy people. The same goes for middle class and poor folks. A new neighborhood development with moderately priced homes will probably be purchased by young families with children. So, you can draw some demographic conclusions from a geographic list without paying for a specialized list.

Of course a good mailing list is just one of three important elements of a successful bulk mail advertising campaign. The product or service being offered and postcard design are the other two considerations. Each is vital. Try using mail carrier routes and target neighborhoods not entire zip codes and save money on postage in the process!

We have put together a video that summarizes the key points of this article. Feel free to check it out at

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Oct
15

Big Promotional Possibilities With Small Cards

by Jim Negron, under Direct Mail Marketing Tips

card-guyIn today’s economy, businesses are cautious about spending money on advertising and marketing. Here’s an idea that is both affordable and effective: Small Card Marketing.

So why use small cards instead of a larger flyer?

In this case, smaller is better.  Small Marketing Cards are the same size as a business card (3.5” x  2”). Prospects will tend to hold on to them because they fit into wallets, shirt pockets and purses. Furthermore, their stylish design, quality card stock and glossy UV finish give them a valuable appearance that gets attention and  more retention.

What will fit on Small Marketing Cards?

A lot more than you think. How about a mini menu? By the way, menus aren’t just for restaurants, if you’ve got a price list, it’s a menu. Realtors can use Small Marketing Cards as a mini listing card showing photos and features of a property for sale. They can be used as a “frequent buyer” punch card at the point of sale or a coupon card to attract new customers. The only limit is your imagination. Our marketing team will help you fine tune your ideas.

What about Small Marketing Card distribution?

Point of sale distribution is easy. Just give every customer a Small Marketing Card before they leave your place of business. Other promotions will require a bit more creativity. 

INVENTORY YOUR RESOURCES:

  • How many employees and family members are available to hand out Small Marketing Cards?
  • How about your business neighbors? Offer them a cross promotion opportunity – they display your Small Marketing Cards on their counter and you display theirs.
  • Participate in networking clubs, organizations (i.e. chamber of commerce) and attend business card exchanges.
  • Ask the owners of the establishments that you do business with (dry cleaner, florist, sub shop, your favorite pizza place, etc.) to display your Small Marketing Cards. Most will be happy to reward your patronage.
  • Include Small Marketing Cards in all your correspondence, billing, shipments and packages that you send out.
  • Don’t forget your most enthusiastic distribution person – yourself! Get in the habit of carrying and giving out Small Marketing Cards at every opportunity.

Set A Goal

Set a goal. Even a modest one of just a 100 Small Marketing Cards a week will bring results. Then try to increase that goal each week. Remember, the more Small Marketing Cards you put in circulation the better you’ll do. Be consistent and you’ll see a steady stream of new business.

Increase Results By Running Several Promotions Simultaneously
Small Card Marketing is so inexpensive, you can even afford to run several promotions simultaneously. Run a client Birthday Promotion with Small Marketing Cards and give them out all year long. It will only cost you $16.50 per month. Combine that with a Frequent Buyer Punch Card and a stylish Coupon Card to attract new customers and you’ll have a pretty comprehensive marketing campaign in place for less than $50 a month. By the way, Small Card Marketing is a great way to test promotional ideas before spending a lot more on traditional marketing methods.

Ready To Get Started With Small Card Marketing?

Have questions? Ready to get started?  Fill out the simple form on the home page at www.SmallCardMarketing.com and a member of our marketing team will contact you the next business day.

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